Welcome to Costay @ Tropicana Bay Residences
We hope you have an enjoyable stay with us and if there are any inquiries, please do not hesitate to WhatsApp us at:
+6011-1643 3456 Joanne
+6011-1662 0460 Alvin
Maybank & Post Office
@ Queensbay Mall
HSBC Bank
Public Bank
Eateries and Restaurants
Coin & Wash
Bus Stop
Sungai Nibong Police Station
Tel: +604 653 0222
Shopping Mall:
- Queensbay Mall
Supermarkets & Convenience Stalls:
- Aeon
- 7-Eleven
Other Services Available:
- Post Office (Queensbay Mall)
- Police Station (Sungai Nibong)
- Banks (HSBC, Maybank, Public Bank)
- Coin & Wash
- Aeroline Bus Service (Quensbay Mall)
Easy Access:
- Good Public Transportation Network
(Bus 401E brings you to Georgetown)
- 2.8km away from 1st Penang Bridge (about 3 mins drive)
Your Location and Surroundings
Emergency Contacts
Police or Ambulance
Penang General Hospital
Central Police Station
Sungai Nibong Police Station
Fire Brigade
Transportation
Bus Services
Rapid Penang is currently the leading bus operator in Penang. This service covers the majority of Penang Island and Seberang Perai. You can find more info on their routes and schedules from their website:
Ride Sharing Services
Ride sharing services like Grab Car are very popular in Penang. With a touch of your smartphone, you can order a ride from anywhere and anytime. Download the apps in your Google Playstore or App Store:
What We Provide
Bedroom
Kitchen
Bathroom
Everything Else
Mattress
Bed Frames
Personal Wardrobe
Reading Light
Ceiling Fan
Air Conditioning
2 Electrical Power Points
Kitchen Cabinets
Induction Cooker
Microwave
Refrigerator
Water Filter
Washing Machine
Water Heater
Mirror
Toilet
Wash Basin
Mirror
Shoe Rack
Dustpan and Broom
Armchair
*Furnishings will differ according to the rooms/apartments provided.
Car Park
You can request for a carpark by submitting the form:
The charges are as below:
Deposit: RM 100.00
Rental: RM 100.00
The deposit is refundable upon termination and return of the carpark.
Access Card
Please report any lost/stolen keys/access cards immediately to our staff. If you lose your keys, the cost of replacements is RM10 per key.
If you lose/damage your Lift Access Control Cards/Car Park Access Cards, a charge of RM50 will be imposed.
Please do not tag your keys with your address. If a tagged key is lost, the lock will have to be changed. This will have implications to your safety. Furthermore, the cost of replacements will also be charged to you.
Never duplicate the keys given to you and never give your keys to anyone else.
If you are locked out of your apartment or room, you may contact our staff for help or submit a form at costay.my/support:
+6011-1643 3456 Ms. Joanne
+6012-443 5982 Ms. Nadia
Internet
Free TIME Fibre Optic Internet Services are provided in each apartment for residents' use. However, please be considerate of other residents in the usage the internet.
Default password: Costaytropicana
Cleaning Services
Cleaning Services are provided for the room and common areas in your apartment such as the common washroom, hall, dry area and kitchen.
Residents are required to dispose of their own rubbish into the bins provided.
Things to Note
Fire Procedure
When an alarm sounds, residents should do the following:
1. Exit to the nearest or safest fire stairwell. DO NOT USE THE ELEVATORS.
2. If you discover a fire, please do the following:
a) Pull the nearest alarm lever to activate the fire alarm system and evacuate via the nearest or safest stairwell.
b) Proceed to the designated assembly area outside your building.
c) Call 999 and notify the building management.
3. Do not re-enter the building until clearance is given by the fire department.
Fire Safety
1. Check that all appliances are switched off before you leave the room/apartment.
2. Take care not to overload the electrical sockets.
3. Whilst we test the electrical goods provided, it is your responsibility to ensure your own additional appliances comply with the safety regulations.
4. Do not block passageways in your room/apartment.
5. Do not use candles.
6. Do not smoke in your room/apartment (RM 50.00 will be imposed)
Important Links
New Applicant Registration Form
Link: costay.my/application
Support & Maintenance Form
Link: costay.my/support
Payment Form
Link: costay.my/payment
All Forms
Link: costay.my/forms
Termination Form
Link: costay.my/termination